We are currently recruiting for a Part-time Neighbourhood Officer to manage a patch of properties across the Wakefield district area. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.
Overview
We are one of the largest housing associations in the North of England. We manage over 38,000 homes and are committed to providing high-quality housing and services to residents and local communities. Diversity and Inclusion: We are committed to a diverse and inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are proud to be a Disability Confident employer.
Responsibilities
* As a Neighbourhood Officer, you will apply expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and safeguarding.
* Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
* Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
* Manage your neighbourhood and remote work with office days for team collaboration, meetings, and training, to support effective scheduling and personal development.
Qualifications
* Full UK driver’s licence and access to a car, as the role is field-based
* Experience and knowledge of housing/lettings or social housing
* Proven experience in dealing with the public in person and over the phone, skilled in managing sensitive situations where individuals may be distressed or anxious
* Strong face-to-face customer service skills and ability to handle sensitive information. Experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach
* Personal resilience to manage a fast-paced, demanding role and juggle multiple tasks
Benefits
* Starting salary of £31,166 per annum
* 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
* Hybrid working – balance between field work and home-based work
* This part-time position requires 18.5 hours per week, with flexible scheduling options (e.g., three 6-hour shifts or two and a half days). Some travel may be required to cover additional areas
* Local Government Pension Scheme (LGPS) and other pension benefits
* Employee Benefits – review full range of benefits in the provided link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Please apply promptly and ensure you fully answer the questions on the application form.
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