Technical Support Engineer / IT Technician
An excellent opportunity for a Technical Support Engineer / IT Technician to join a friendly and motivated IT support team providing high-quality services to schools, charities and businesses across the North East.
If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, Network Support Engineer, Systems Administrator, Desktop Support Technician, ICT Technician
SALARY: £24,938 to £37,142 per annum (depending on experience) + Benefits (see below)
LOCATION: Stockton-on-Tees, County Durham, North East England
JOB TYPE: Full-Time, Permanent
PLEASE NOTE: You will need a full driving licence and access to a vehicle daily (All journeys/mileage is paid for by the company)
JOB OVERVIEW
We have a fantastic new job opportunity for a Technical Support Engineer / IT Technician to deliver ICT support across multiple organisations in the North East.
As a Technical Support Engineer / IT Technician you will play a key role in supporting servers, networks, end user devices and cloud technologies such as Office 365, Gmail and Azure.
The Technical Support Engineer / IT Technician role is ideal for someone with excellent communication skills, a proactive approach to problem-solving and the ability to provide exceptional customer service while developing their technical career.
RESPONSIBILITIES
* Providing ICT Support: Deliver technical support for schools, charities and businesses across the North East
* Installing and Configuring: Set up networks, servers, PCs, Macs and related software
* Cloud Services Support: Assist with Microsoft and Google cloud platforms including Azure, Office 365 and Gmail
* Troubleshooting: Diagnose and resolve technical issues across hardware and software systems
* Customer Engagement: Communicate effectively with clients at all levels in a professional and helpful manner
* Team Collaboration: Work closely with colleagues to deliver projects and provide cross-team support
* Planning and Organisation: Manage your own workload and contribute to medium and long-term project planning
* Technical Development: Keep up to date with IT changes and proactively develop skills
REQUIREMENTS
ESSENTIAL
* Excellent interpersonal and communication skills
* Proven experience of working in an IT environment
* Strong organisational and problem-solving abilities
* Experience with Microsoft and Apple operating systems
* Ability to work both independently and within a team
* Full driving licence and daily access to a vehicle
DESIRABLE
* Experience with Office 365, Azure, Gmail or Intune
* Knowledge of projectors, interactive displays or whiteboards
* Familiarity with MDM solutions such as Meraki or Casper
* Experience with virtualisation technologies such as Microsoft or VMware
* Knowledge of networking components such as switches
BENEFITS
* Company pension
* Private health insurance (after 6 months)
* Flexi-time working
* Free on-site parking
* Car salary sacrifice scheme
* Bonus payments
* Regular staff social events
* Cycle to work scheme
* Enhanced leave (26 days increasing to 31 after 5 years) plus 12 flexi days
* Discount schemes
* Professional development and training
#J-18808-Ljbffr