Role overview:
Make your part of GO
a great place to shop and work through effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver customer-centric service, maintain exceptional store standards, and foster highly engaged colleagues.
Responsibilities:
* Support the Store Manager in leading and motivating a high-performing, engaged team.
* Create a culture of exceptional customer service to exceed customer expectations and foster loyalty.
* Develop store teams through internal training programs to support future talent and career growth.
* Uphold a safe and compliant environment for colleagues and customers.
* Achieve or exceed financial targets.
* Support other retail management duties as required.
* Act as the point of contact in the manager's absence.
* Provide excellent customer service, handling inquiries and complaints professionally.
* Manage daily operations, including opening and closing procedures.
* Support cash management tasks such as transactions and tills reconciliation.
* Participate in hiring, onboarding, and training new staff.
* Provide feedback and coaching to improve colleague performance.
* Assist in maintaining colleague schedules for optimal coverage.
Role objectives and KPIs:
* Contribute to achieving or surpassing monthly sales targets.
* Drive additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling and cross-selling goals.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during audits.
* Ensure all new colleagues complete mandatory training.
* Meet or exceed employee satisfaction and engagement survey benchmarks.
* Help keep operational costs within budget.
Skills and Experience:
* Strong coaching, mentoring, and team-building skills to enhance performance.
* Excellent communication skills—verbal, listening, and written.
* At least 2 years of management experience, preferably in a similar retail format.
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