The Support Services Manager provides operational leadership and management of key hotel services across Powys Teaching Health Board, including catering, domestic, portering, and associated administrative functions. The successful candidate will ensure these essential services meet quality, safety, and financial standards while supporting excellent patient care and environments. They will drive continuous improvement, contribute to strategic planning, and develop operational plans that enhance service quality and efficiency. The role requires a collaborative leader who can build strong relationships across clinical and non-clinical teams and demonstrate sound judgement, effective decision-making, and professional credibility.
Main duties of the job
The post holder will manage all aspects of Support Services delivery across designated hospital sites, including staff management, performance, compliance, and financial control. They will lead and coordinate service audits, analyse performance data, manage contracts such as linen and cleaning services, and oversee cleaning performance. The manager will be responsible for preparing reports, business cases, and improvement plans to support local and national standards. Excellent communication, leadership, and problem-solving skills are essential, along with the ability to influence, prioritise, and deliver results in a demanding healthcare environment.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job responsibilities
Reporting to the Head of Facilities, the post holder will oversee the effective delivery of catering, domestic, and portering services, ensuring compliance with infection prevention, food safety, health and safety, and audit standards. They will lead on service improvement, workforce planning, risk management, and performance monitoring across multiple community hospital sites. The role involves regular liaison with clinical teams, Procurement Services, Finance Business Partners, and senior management to deliver integrated service solutions. The manager will chair and support working groups, maintain departmental risk registers, and contribute to corporate performance frameworks and reports. Strong partnership working, analytical, and organisational skills are key to success in this role.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualification and or Knowledge
* Degree-level education or equivalent practical experience.
* Sound knowledge of health and safety principles (IOSH Managing Safely or equivalent).
* Strong understanding of food safety management (CIEH Level 3).
* Good working knowledge of common office IT applications.
Experience
* Extensive management experience, ideally within the NHS, overseeing projects and programmes to time, quality, and budget standards.
* Skilled in preparing briefing papers and correspondence for senior management.
* Experienced in conducting service audits and analysing outcomes in line with governance and quality frameworks.
* Proven ability to identify, assess, and report risks.
* Demonstrated commitment to continuous professional development.
* Strong record of effective team working to deliver shared objectives.
Aptitude and Abilities
* Strong leadership and influencing skills with the ability to engage effectively at all levels and in politically sensitive situations.
* Excellent analytical, problem-solving, and decision-making abilities, including handling complex or contentious issues.
* Proven capacity to plan, prioritise, and deliver results under pressure, meeting challenging targets and deadlines.
Other
* Ability to travel within geographical area and able to work hours flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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