Salary: £35,000 - 40,000 per year Requirements: Must have experience with O365, Active Directory, SCCM Nice to have experience with Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products Demonstrable knowledge of build systems on SCCM and Intune mobile device management Engaging and customer focused attitude with proven customer service skills Exceptional verbal and written communication skills to convey technical information to non-technical stakeholders Confidence and resilience to multi-task and self-manage in a dynamic environment Logical thinking and structured troubleshooting approach in complex settings Experience in working within ITIL process-driven environments Minimum of 2 years deskside support experience with knowledge of asset lifecycle management Responsibilities: Manage support tickets in the ITSM tool according to defined key performance indicators Take ownership of support tickets and provide regular updates to users and IT support teams Maintain technical documentation in the knowledge management database Drive service improvement through documented processes and procedures Support the investigation of problems and identify workarounds and solutions Manage relationships with users, colleagues in IT support teams, and third-party partners Engage with the Service Delivery Team and third-part service providers Support major incident management to restore impacted systems as quickly as possible Technologies: Active Directory Citrix Support ITIL ITSM JIRA Mobile Network Office 365 CMDB Hardware More: We are a dynamic company located in Bournemouth, seeking a Desktop Support Engineer to join our End User Computing Team. As part of a network of experienced and innovative individuals, we offer countless opportunities for skill development and career advancement. Our collaborative environment ensures that you receive the support needed to grow. We prioritize effective and efficient service management while fostering a culture of resilience and engagement. last updated 4 week of 2026