* Must be available to start immediately in a full time office based role.
* Must be process driven and possess great customer service skills.
About Our Client
The company is a small-sized organisation, committed to delivering excellent service and maintaining high standards in its operations. They pride themselves on a supportive work environment and a focus on customer satisfaction
Job Description
* Respond to customer enquiries promptly and professionally via phone, email, or other communication channels.
* Process and manage customer orders accurately within the required timeframes.
* Provide clear and effective communication to customers regarding products, services, and delivery updates.
* Collaborate with internal teams to ensure customer needs are met efficiently.
* Maintain accurate records of customer interactions and transactions.
* Handle customer complaints with care, ensuring a positive resolution.
* Monitor and report on customer feedback to improve service quality.
* Support administrative tasks within the secretarial and business support department as required.
The Successful Applicant
A successful Customer Service professional should have:
* Previous experience in a customer service or administrative role.
* Strong communication and interpersonal skills.
* Proficiency in using standard office software and systems.
* A proactive approach to problem-solving and attention to detail.
* The ability to manage multiple tasks and prioritise effectively.
* A customer-focused attitude with a commitment to delivering excellent service.
What's on Offer
* A temporary position with the opportunity to gain valuable experience.
* A supportive and professional working environment in Southampton.
* Opportunities to enhance your skills in customer service and business support.
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