NEW ROLE | Head of Operations – Conveyancing |
Hybrid Working: 1 day working from home following a settling-in period, with the potential to increase to 2 days for the right candidate
My Client based in Bolton are currently seeking a dynamic and experienced Head of Operations to join their busy Conveyancing Department at their office in Bolton.
This is a key leadership role involving the day-to-day management of the conveyancing team across all offices, as well as the responsibility of managing your own caseload. You will play a pivotal role in driving departmental performance, supporting staff, and ensuring the smooth delivery of high-quality client service.
Key Responsibilities
1. Day-to-day leadership and management of the Conveyancing team
2. Managing your own residential conveyancing caseload independently
3. Overseeing case progression using our conveyancing case management system
4. Supporting staff with the resources and guidance needed to provide a quality service
5. Ensuring all client work progresses efficiently with regular updates on costs and case status
6. Handling non-technical client care issues
7. Conducting regular team meetings to review performance and set targets
8. Building and maintaining relationships with external organisations and stakeholders
9. Managing holiday and sickness cover, including authorising leave
10. Delegating tasks effectively and prioritising department needs
Required Skills & Experience
11. Solid experience handling residential sales, purchases, and leasehold transactions
12. Strong organisational and time management skills
13. High attention to detail with a focus on accuracy
14. Confident communicator with excellent interpersonal skills
15. Strong IT proficiency, including familiarity with conveyancing case management systems
16. Team-oriented approach with the ability to work collaboratively
The Firm
My client prides themselves on combining traditional values with a modern approach to legal services. Established as one of the North West’s most recognised legal firms, they have over staff across eight regional offices.
While they continue to deliver the personal service expected of a traditional high street practice, their forward-thinking mindset and use of technology allow them to provide comprehensive legal support to clients across England and Wales.
They are proud to hold numerous industry accreditations, including the Lexcel Practice Management Standard, and remain committed to delivering excellence across all areas of the firm.
What They Offer
17. Competitive salary
18. Workplace pension scheme
19. Attendance bonus
20. days holiday plus bank holidays, with additional days accrued after 2 years
21. Extra day off for your birthday
22. Hybrid working (1 day from home post-probation, potential for 2)
23. Northern Rail discount scheme
24. Cycle2Work scheme
25. Referral bonuses across various departments
26. Discounted legal services for staff
27. Staff introduction bonus (£)
28. Monthly raffle with prizes
29. Dress-down days supporting chosen charities
30. Annual Christmas party and events
31. Charity fundraising activities
Learning & Development
32. Structured training and development opportunities
33. Internal workshops and compliance webinars