About the Role
:
As a Helpdesk Operator you will be working with London Borough of Havering in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
A Helpdesk Operator within our Rainham branch. You will be providing administration and helpdesk support. This role is central to our communications with Clients, our team and our Subcontractors/ suppliers. You will be which ensuring that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.
Main Duties
1. Answering calls from residents, booking appointments for operatives
2. Assisting with email response and diary management of supervisors and surveyors
3. Assisting with any other admin responsibilities in branch
Role Criteria:
4. Worked within a call centre environment.
5. Good Customer Service Skills
6. IT Literate
7. Able to work as part of a team or alone.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you
8. 25 days annual leave plus bank holidays
9. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
10. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
11. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
12. Family friendly policies
13. Uniform