About this Role
We're excited to welcome a Home Specialist to our existing store team on a 4-month FTC for 16 hours a week. This role focuses on providing a warm and welcoming environment for our customers and creating a memorable experience through in-depth product knowledge and passion for great design and interiors.
Responsibilities Include
* Identifying customer needs and answering product-related questions using your product knowledge, offering advice and guidance in the selection of suitable products.
* Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers.
* Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines.
* Organising meetings for our in-house Designers to support with kitchen and home design appointments.
* Following Neptune policies and procedures to maintain our stock, cash handling, and customer records.
* Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards.
Our stores are open 7 days a week, so flexibility to work during the week and at weekends is important.
We value previous experience in a customer-facing role with a high service-led approach, attention to detail, and the ability to work proactively in a fast-paced environment. Excellent communication skills, both written and verbal, are essential, along with high standards and exceeding customer expectations.
The Neptune Bury St Edmunds store has a rich history dating back to the Georgian era, originally built for Robert Boby, and features many original elements preserved during restoration, including sash windows and a grand double staircase, complemented by new heritage-respecting features like the orangery.
What Benefits We Can Offer You
* Competitive salary
* Generous Holiday Allowance
* Life Assurance
* Company sick pay
* Enhanced maternity and paternity leave
* Cycle to work scheme
* Gym membership
* Generous Neptune new item and outlet discounts
* Perkbox: Wellbeing Hub and Retail Discounts Portal
* Your birthday day off
* Two paid volunteer days a year
* Day off if you become a Grandparent
* A week off to celebrate a life event
* Refer a friend scheme
* Long service holiday allowance increase
* Training Workshops
We uphold our company values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. We are an equal opportunities employer, committed to creating inclusive teams and promoting equality, diversity, and inclusion where everyone's voice is heard.
Our Story
Founded in 1996 by John Sims-Hilditch and Giles Redman, Neptune designs and makes pieces for the whole home, known for high standards, design-led aesthetic, and expert craftsmanship. Our British-inspired look is refined, simple, sturdy, and detailed. We are committed to craft and quality, creating products designed to last a lifetime.
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