Overview
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager!
Perks
* B-fed – complimentary lunch or breakfast.
* Flexible schedule.
* 28 days annual leave increases with tenure.
* Free gym membership. Complimentary gym membership for another person (after 2 years service).
* Discounted Spa Treatments – 30%
* Discounted Spa Goods – 20%
* ELEMIS Products – Discounted.
* Discounted Meals and Beverages – 50% cafe/bar.
* Career & Personal Development training.
* Mental Health, Well-Being and EAP Services.
* Length of Service Awards.
* Staff Awards and Bonuses.
* Discounted entertainment and shopping.
A typical day in the life of a Spa Manager
* Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
* Lead, motivate, and manage a team of skilled therapists and support staff.
* Develop and implement strategies to increase spa revenue and client satisfaction.
* Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests\' individual needs when required.
* Maintain the highest standards of cleanliness, safety and customer service.
* Manage inventory, budgets and scheduling to ensure efficient spa operations.
* Create a positive and collaborative work environment promoting professional growth and development.
What we are looking for
* Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
* Be KPI driven and results focused.
* Have dynamic interpersonal skills and a customer focused attitude.
* Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
* Proven experience of delivering excellent customer service.
* Be flexible and proactive in managing multiple priorities.
* The ability to make decisions, solve problems and take appropriate action.
* Experience of managing a team and strong people development skills.
* The ability to establish rapport, build trust and demonstrate credibility.
* Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had knowledge of ELEMIS products and treatments.
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