Operations Agent Newark, Full Time, Permanent £27,000 per annum. Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Agent. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems. THE ROLE As an Operations Agent, your role will involve: * Handling incoming enquiries * Supporting tickets and amending details * Responding to customer requests * Loading data with excellent attention to detail * Working closely with other departments including Finance, IT, Business Development and Marketing * Creating and maintaining excellent customer relationships * Keeping CRM up to date and accurate * Handling customer complaints THE CANDIDATE The ideal Operations Agent candidate will possess the following: * Exceptional attention to detail * Previous experience of Microsoft Office (particularly Word and Excel) * Ability to learn multiple bespoke systems (training provided) * Excellent communication skills * Experience within a similar Customer Service position would be advantageous The ideal Operations Agent will be required to us MS Excel to a high level – VLOOKUP's and data manipulation knowledge is required THE BENEFITS * 28 days annual leave (inclusive of Bank Holidays) to increase with length of service * S...