Job overview
The post holder will provide support to the Speciality Business Manager / Senior Service Manager, Clinical Directors, Clinical Leads and Matrons within the Directorate.
They will provide a patient-focused operational management support and are responsible for the delivery of personal objectives and a contribution to the wider service delivering divisional and corporate objectives. The Service Manager will provide guidance to Divisional colleagues for highly complex operational situations.
Main duties of the job
The Service Manager will ensure effective flow and support to Clinical Immunology and provide direct line management to administrative staff within the service. They will support the development and implementation of service policies, projects and strategies through the efficient use of resources.
The post holder evaluate and develop processes and systems to ensure a caring, quality service is provided for patients whilst supporting the achievement of local and national patient access standards and activity targets.
Working for our organisation
The Department provides Regional Adult Allergy and Clinical Immunology services for Lancashire & South Cumbria.
We provide a full range Allergy Services, including allergen immunotherapy, peri-operative anaphylaxis assessment, omalizumab therapy for chronic spontaneous urticaria, drug and food challenges. The service is supported by UKAS Accredited Regional Immunology Service.
The appointee will join a team consisting of two Consultant Immunologists, a Consultant Allergist, two Specialist Trainees, four Specialist Nurses and two Medical Secretaries.
Lancashire Teaching Hospitals Foundation NHS Trust, based in the North West of England is a large trust which prides itself on being high profile teaching centre for the Northwest Deanery.
The trust has a wide range of tertiary services including Nephrology, Neurology, Neurosurgery, Allergy and Immunology along with being a Regional Trauma Centre.
To apply, please follow either of the following links:
Detailed job description and main responsibilities
The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust and professional codes of conduct as they apply.
Person specification
Qualifications & Education
Essential criteria
1. Management qualification or equivalent experience
2. Educated to degree level or equivalent relevant experience
Desirable criteria
3. Evidence of commitment to ongoing learning and professional development
Knowledge & Experience
Essential criteria
4. Experience of working within an administrative or operational role within a busy hospital setting
5. Management leadership experience of a team
6. Experience of managing NHS policies and national targets including UEC, Cancer, RTT and diagnostics
7. Working knowledge of the Trust’s current information technology systems
8. Performance management experience and personal use of PTLs for monitoring performance against access targets
9. Experience of capacity and demand planning, with supporting any changes to activity when appropriate
Desirable criteria
10. Managing a budget working with planned expenditures
11. Clinic template and theatre management
12. Ability to facilitate meetings and group discussions
13. Ability to support financial budget setting
14. Evidence of strong working relationships with multi-disciplinary teams