Job overview
he Emergency department is looking for a receptionist to provide 24/7 full clerical support within the Emergency Department reception area to ensure smooth operation of its service. The shift times are 08:00-1600 then 16:00-22:00 and then overnight which is 22:00-08:00 and this includes all public holidays.
The Emergency Department (ED) currently has over 44,000 new attendances each year. The department consists of reception area, triage, 15 cubicle Majors area, a Minors area, paediatrics cubicles, 3 bay Resuscitation room and 8 bedded Short Stay Emergency Unit (SSEU) under the ED Management Team.
Main duties of the job
Please see attached Job description and person specification for full details of roles and responsibilities.
Working for our organisation
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Detailed job description and main responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person specification
Skills
Essential criteria
1. Team Player
2. Communication
3. Prioritizing and Flexibility
Knowledge
Essential criteria
4. Office procedure
5. Accuracy
Experience
Essential criteria
6. Medical environment
7. Computer literacy
8. Aware of confidentially tact and patience
9. Customer Service Experience
We offer excellent benefits that help make SDH a great place to work. These include but aren't limited to:-
10. Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
11. Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years
12. An additional day's leave to celebrate your birthday (after 12 months & non contractual) pro rata
13. Access to a career average revalued earnings pension scheme
14. Life assurance if a member of the pension scheme
15. An extensive Health and Wellbeing offer to help you deal with life's challenges
16. Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
17. Cycle to work scheme
18. Uniform provided (where required)
19. On site Day Nursery and Holiday Play scheme
20. On site health and fitness club
21. On site car parking (fee's and restrictions apply)
22. Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.