Job summary
As a Patient Care Coordinator your role will be to assist and connect patients to their usual doctors and other medical professionals, facilitating effective communication. You will provide general secretarial support to the clinical team and undertake a variety of administrative duties to assist the clinical and management team.
Main duties of the job
* Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
* Managing all enquiries in an effective manner.
* Actioning all incoming email.
* Clinically coding data on SystmOne.
* Co‑ordination of care plans.
* Assisting GPs with the administration of patient care.
* Making any necessary referrals from the practice as per standard operating procedures and enhanced service specifications, including typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner.
* Participating in the administrative responsibilities of the practice team.
* Facilitating patient care meetings and taking minutes.
* Attending and participating in practice meetings as required.
* Referring patients as appropriate through the eReferral System.
* Ensuring all urgent referrals are dealt with in a prompt manner.
* Processing usual GPs scanned documents in accordance with standard operating procedures.
* Retrieving medical records and assisting the completion of medical/insurance reports as per practice standard operating procedures.
* Facilitating access to information through the Access to Medical Records Policy, including Subject Access Requests.
* Filing patient records and correspondence in patient medical records.
* Working alongside the Patient Services Advisors to ensure all roles within the Patient Services Team are covered.
About us
General practice is a very fast‑paced environment; the successful candidate must be able to work under pressure, remain calm, have excellent communication skills, and a caring and compassionate nature to serve a patient list size of over 7,550 patients.
Job responsibilities
As a Patient Care Coordinator your role will be to assist and connect patients to their usual doctors and other medical professionals, facilitating effective communication. You will provide general secretarial support to the clinical team and undertake a variety of administrative duties to assist the clinical and management team.
Person Specification
Experience
Essential
* Practical experience of working with others.
* Experience of using own initiative.
* Experience of customer service.
Desirable
* Practical experience of liaising with other health‑care professionals.
* Practical experience of SystmOne computerised system.
* Medical Terminology Training.
* Experience of working in a healthcare setting processing referrals and care plans.
Qualifications
Essential
* Good standard of education to GCSE standard or equivalent.
Desirable
* RSA II Word Processing/Information Technology or equivalent European Computer Driving Licence (ECDL).
* NVQ Level 2 in Health and Social Care.
Skills
Essential
* Excellent communication skills (Written and Oral).
* Strong IT & Keyboard skills.
* Competent in the use of Office and Outlook.
* Attention to detail.
* High level of organisational skills and effective time management.
* Committed to patient care and able to empathise with a wide variety of patients.
* Ability to work without direct supervision and determine own workload priorities.
* Problem solving skills.
* Interpersonal skills.
* Willingness to develop and learn new skills.
* Ability to follow policy and procedure and work to deadlines.
Desirable
* Produce Agendas and Minute Taking, Patient services experience in a GP environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wallingbrook Health Group
Address
Back Lane
Chulmleigh
Devon
EX18 7DL
Employer's website
https://www.wallingbrook.co.uk/ (Opens in a new tab)
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