Job Description
Life24 Advisor
£28,936.78 per annum
Hybrid - based out of our Milton Keynes office, with regular travel in and around Central Bedfordshire
Permanent, Full Time
Amplius is dedicated to empowering our customers to live independently. As a Life24 Advisor you’ll play a key role in making this happen. You’ll assist new customers in settling in, respond to emergency calls, assess support needs, and coordinate services to enhance their wellbeing.
Salary: From April 1st, £28,936.78 per annum
Contract: Full Time, Permanent
Your week: 36.25 hours per week, Monday to Friday 8.45am – 5:00pm
Out of Hours availability required once in every 6 weeks
Location: Hybrid – based out of our Milton Keynes office, with regular travel in and around Central Bedfordshire
Snapshot of Your Role
* Help new customers settle into the scheme and local area.
* Respond to emergency calls, including 24-hour response service participation.
* Maintain regular contact with customers and build rapport within schemes.
* Conduct property viewings and ensure customers understand support services.
* Assist customers in raising and monitoring property repairs.
* Carry out risk assessments and monthly Health & Safety compliance checks.
* Ensure high standards of scheme presentation, cleanliness, and noticeboard updates.
* Maintain accurate customer records and ensure contact details are up to date.
* Conduct equipment checks, arrange repairs, and manage stock levels.
* Raise safeguarding referrals and monitor ongoing cases.
* Liaise professionally with Amplius partners and external agencies.
What We’re Looking For
* Experience using tailored computer systems, smartphones, and tablets.
* Proficient in MS Office (Word, Excel, Outlook, OneDrive) and Microsoft Teams.
* Strong administrative skills to maintain accurate customer records.
* Experience working both independently and as part of a team.
* Ability to plan and manage workload with minimal supervision.
* Previous experience in a customer-facing role.
* Excellent listening and problem-solving abilities.
* Understanding of GDPR and customer confidentiality.
* Flexible approach to change and new challenges.
* Experience of lone working in a dynamic environment.
* Confident using Teams for chat, meetings, collaboration, and screen sharing.
A full UK driving license, access to own vehicle and willingness to travel is essential for this role.
Enhanced DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Closing Date: Friday 10th April 2026
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
Why join Amplius?
At Amplius, you’ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.