Senior Aftermarket Manager
Coventry | £70,000 – £90,000 + package
Overview
A senior leadership opportunity to take full ownership of aftermarket operations across a nationwide business. This role is central to driving service performance, parts revenue, and operational efficiency across an established and growing customer base.
You will lead the aftermarket function end-to-end, covering parts, service, contracts, and site operations.
The Opportunity
* Lead and develop the entire aftermarket and maintenance function
* Drive growth across parts, service, and long-term support contracts
* Build and manage a high-performing service and operations team
* Implement structure, processes, and best practice across the department
* Play a key role in the continued growth of the business
Key Responsibilities
* Full ownership of aftermarket operations across the UK
* Management of parts sales, service delivery, and maintenance activities
* Leadership and coordination of service engineers and site works
* Ownership of service contracts and ongoing customer support
* Oversight of machine warranty processes and technical support
* Development of parts, procurement, and stock management strategy
* Management of yard operations and logistics at the Coventry site
* Supplier management and development of key relationships
* Budgeting, forecasting, and performance management
* Driving operational efficiency, service quality, and customer satisfaction
About You
* Proven leadership experience within heavy plant, quarrying, material handling, industrial machinery aftermarket
* Strong technical understanding of crushing, screening, or similar equipment
* Track record of managing service teams and driving aftermarket performance
* Commercially aware with strong operational control
* Confident managing suppliers, customers, and internal stakeholders
* Able to bring structure, accountability, and performance into a growing function
Requirements
* 5+ years’ experience in a relevant aftermarket/service leadership role
* Degree educated (or equivalent experience)
* Strong systems knowledge (MS365, SharePoint, Salesforce or similar)
* Full UK driving licence
* Willingness to travel nationally as required