Complaints Team Manager
* Job Number: 557838
* Closing at: Mar 6 2026 - 23:55 GMT
Base Location: Perth
Salary: £43, 704 - £51,484 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 6 month secondment/ FTC | Full Time | options available
The role
Join SSE Business Energy as Team Manager you will lead a team of skilled complaint handlers responsible for resolving complex, high-risk, and sensitive customer complaints. This role ensures that all cases are managed in line with regulatory requirements, company policies, and customer expectations, while driving continuous improvement in service quality and operational efficiency.
Key Responsibilities
* Lead, coach, and develop a team of complex complaint handlers to deliver exceptional customer outcomes.
* Foster a culture of accountability, collaboration, and continuous learning.
* Conduct regular performance reviews and provide constructive feedback.
* Oversee the end-to-end handling of complex complaints, ensuring timely and accurate resolution.
* Identify trends and root causes to recommend process improvements.
* Act as an escalation point for high-risk or sensitive cases.
To be considered for this role, we would love you to have:
* Strong organisational and exceptional communication skills.
* Understanding of emotional intelligence and how this is relevant when managing a team of people.
* A proactive approach to innovation and problem solving.
* Experience within a customer service environment.
* Experience of working within a leadership role.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.