Customer Service Administrator
£25,000 to £28,000
Hybrid working
Warwickshire
We are supporting a leading national property developer that is looking to hire a Customer Service Administrator. This is a key role within their Customer Service function, ensuring new homeowners receive a responsive and positive experience. The company is well established, offers excellent training and long term development, and provides a supportive working culture.
The Role
As Customer Service Administrator, you will support the wider Customer Service team by coordinating repairs, logging information accurately and ensuring all customer issues are progressed in a timely manner. You will play an important part in delivering a high quality aftercare service to homeowners.
Key Responsibilities
• Log customer issues on internal systems such as Dynamics and raise the necessary paperwork for invoice processing
• Allocate tasks to Customer Support Operatives, suppliers and subcontractors
• Order materials and chase suppliers to keep tasks within agreed SLAs
• Produce and issue reports to support the resolution of customer complaints
• Build strong relationships with subcontractors and suppliers to support continuous improvement in service delivery
Experience and Skills Required
• Minimum of three to four years experience in a customer service role within a fast paced environment
• Strong interpersonal and relationship building skills
• Ability to prioritise workload and work independently
• Experience using CRM systems such as Dynamics
• Understanding of basic health and safety protocols
Desirable
• Experience working within property, construction or a similar industry
• Exposure to continuous improvement initiatives
• Ability to remain calm and solutions focused in challenging situations
What the Company Offers
• Excellent retail discounts and company funded life insurance
• Private healthcare and access to a high quality pension scheme with employer contributions
• Discounted house purchase scheme and car leasing options
• Professional training and development opportunities
• Supportive, inclusive working culture