Basic Salary: £62,500
Holiday: 30 days (22 days plus 8 bank holidays)
Benefits: Subsidised healthcare scheme and Company pension scheme (auto-enrolment)
This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our business.
We are recruiting an experienced Operations Manager, working with our Senior Management Team, supporting the Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team.
Key Responsibilities
Operations & Team Leadership
Support the Business Unit Leader across operational projects, initiatives and all aspects of the business.
Deputise for the Business Unit Leader in day-to-day business management and decision-making.
Directly manage Department Managers, ensuring alignment, performance, and accountability.
Drive process improvements across the business, identifying efficiencies and implementing best practice.
Take ownership of customer onboarding, ensuring a seamless and high-quality client experience.
Ensure regulatory and internal compliance across the business.
Collaborate in the preparation of budgets, forecasts, and operational plans.
Foster and promote a positive, high-performance culture.
Ensure financial controls are in place and adhered to.
Strategic Contribution
Actively contribute to the strategic direction of the organisation.
Monitor market trends, competitor activity, and industry developments to inform business decisions.
Provide leadership in commercial decision-making, escalating key issues appropriately.
Sales & Business Development
Actively identify, pursue, and secure new business opportunities, including clients, revenue streams, and products.
Drive the sales forecast, ensuring revenue targets are met and exceeded.
Lead client engagement, including meetings, presentations, and ongoing account management.
Implement and manage key account strategies to enhance client satisfaction and retention.
Ensure the business is registered and compliant with relevant Framework Agreements.
Oversee tendering activity, with the support of the Head of Projects.
Input into pricing strategies, ensuring competitiveness and profitability.
Lead weekly sales meetings and follow up on action points to maintain momentum.
Oversee marketing initiatives to support sales growth and brand positioning.
Required Skills & Experience
Minimum of 5 years management experience within the Fire, Security and Automation sector.
Proven experience managing large, multi-disciplinary teams.
Strong customer-facing experience with excellent communication and negotiation skills.
Advanced Excel skills (e.g. Pivot Tables, VLOOKUPS).
Full UK driving licence.
Appointment subject to a satisfactory DBS check.
What to expect from Ceaton
Regular performance and pay reviews
Ongoing training and development
Progression opportunities
A supportive and positive working environment
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