Join our BioAnalytics team as a Field Service Engineer based in Scotland.
Do you have experience working with capital equipment in a regulated environment Or do you have experience installing and repairing equipment in another industry and are looking to take the next step in your career using your experience in a field service role supporting customers?
We are looking for a Field Service Engineer for our BioAnalytics department at Sartorius LPS Service. This role you will be responsible for installation qualification, preventative maintenance and repair of Bioanalytics systems such as Incucyte, Octet, iQue and CellCelector on customer sites mainly in Scotland and Ireland.
The team consists of 8 engineers and we are looking forward to shaping the future with you.
This position is available full time working in the field for 80-90% of the time and ideally living in or near Edinburgh or Glasgow.
Your Responsibilities
* Provide services and customer support during field visits.
* Manage installation qualification (IQOQPQ), preventative maintenance, fault finding and repairs for Bioanalytics systems.
* Troubleshoot instrumentation and mechanical systems, assist with resolving IT issues and software updates related to the instruments.
* Produce timely and detailed reports for equipment.
* Follow company procedures and policies as well as ISO and GMP standards on customer sites.
* Work closely with other Field Service Engineers and Sales teams sharing information across the organisation.
* Build relationships with customers, improve customer satisfaction, help maximise customer retention whilst providing excellent customer service.
What will convince us
* Completed HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline.
* Experience servicing, repairing or maintaining advanced or capital equipment in a regulated environment; training will be provided.
* Field service experience working in the pharmaceutical, biological or chemical industry following GMP or ISO standards in a similar role; candidates from other industries will also be considered (manufacturing electronics etc.).
* Ability to work autonomously and unsupervised.
* Ability to test, troubleshoot and service technical equipment.
* Work flexibility, efficiency and adapt quickly to changing work schedules.
* Willingness to travel.
* Strong customer service skills and great communication skills.
* Full driving licence.
* Right to work in UK.
Full Driving Licence
Full driving licence.
Right to work in UK.
What we offer
* Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
* Work-life Balance: Remote options and flexible work schedules.
* Comprehensive onboarding including a virtual online platform even before joining.
* Welcoming culture: Mutual support, team spirit, international collaboration; communities on numerous topics such as coaching, agile working, business women network.
* Health & Well‑Being support: Wide health and well‑being support such as healthcare plans and health assessment services.
Benefits
Attractive Working Conditions
37.5 hours working week
25 days annual leave plus public holidays
Annual option to buy, sell or carry over annual leave
Free parking on site
Free hot and cold drinks
Company car
Health & Well‑Being
* Private Medical Insurance
* Private Dental Insurance
* Group Life Assurance
* Travel Insurance (Employee Paid)
* Salary Sacrifice Health Assessment Service
* Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
* Group Personal Pension Plan
* Group Income Protection
* Salary Sacrifice Will Writing Service
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Key Skills
MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting
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