Job Description What You’ll Do Manage incoming customer enquiries and expectations Resolve issues efficiently, escalating when needed Log and maintain accurate customer and service data Provide basic technical troubleshooting and register service requests Validate order details and liaise with internal teams Identify sales opportunities and quotation requests Deliver professional, empathetic, and confident customer support What We’re Looking For GCSE (or equivalent) in English and Maths Experience in customer service, call centre, sales support, or administration Excellent communication and telephone skills Strong organisation, attention to detail, and problem-solving ability Confident using Microsoft Office and Google Suite A team player with a passion for delivering first-class customer service Why Join Veolia? Be part of a global leader in water treatment Work in a supportive, customer-focused team Ongoing training and development opportunities Make a real impact through high-quality customer support