This role offers a unique opportunity to enrich and transform community lives, through tailored support, engagement in diverse cultural, social and learning activities, and the promotion of digital literacy. Join us in our mission to transform how our communities interact with information, technology, and each other, making Dorset a better place to live, work, and explore.
What’s in it for you
As a Customer Advisor at Dorset Council’s Library Service, you’ll join a dynamic team dedicated to making a significant impact on our communities. In this rewarding role, you’ll support lifelong learning and digital engagement, enrich cultural experiences, and ensure our spaces are accessible and inclusive for everyone. You’ll work with a diverse range of people, enhancing customer experiences and community services, and have the chance to make a real difference by empowering and connecting individuals and the broader community. Your creativity and innovative ideas will be valued as you contribute to a forward‑thinking library service that embraces collaboration. You will build strong working relationships as you work closely with colleagues and partners, sharing knowledge and exploring new service delivery opportunities. You’ll have an opportunity to hold and support some of our fun events and workshops, such as Lego and Coding clubs, dance workshops and reminiscence sessions. As well as making a difference, there will be plenty of opportunities for personal and professional development. Our inclusive culture values every team member’s opinion, creating a space where you can share your insights and benefit from the collective expertise of the library teams.
What You Will Be Doing
* Delivering high standards of customer service and managing the day‑to‑day service offer
* Assisting users in accessing a broad range of physical and online resources, enhancing their library experience
* Personalising interactions and promoting library and council services to meet the diverse needs of the community
* Supporting digital engagement through assisting with self‑service terminals, public access computers, and mobile device use
* Organising and delivering multi‑generational activities and events focused on learning opportunities, innovation, health, and lifelong learning
* Ensuring the library remains a trusted, safe, and accessible space for community members to gather and access information
* Handling administrative tasks such as managing bookings, processing payments, and maintaining stock levels
* Contributing to the marketing and promotion of library services, engaging in community outreach
* Working flexibly across multiple locations and participating in outreach activities to meet the needs of our customers
About You
* Skilled in using IT systems including Microsoft Office and have a basic understanding of digital platforms
* Strong foundation in customer service, ideally with experience in a face‑to‑face environment
* Excellent communication skills, capable of engaging with people of all ages and backgrounds
* Organised, with the ability to prioritise tasks and respond flexibly to the changing needs of the service
* Demonstrated resilience under pressure, maintaining a welcoming and facilitative manner even during busy periods
* Commitment to promoting equality, diversity, and inclusion within the community
* Team player, eager to work collaboratively but also capable of working independently and taking on key holder responsibilities
* Meet the travel requirements of the position, with access to transport for visiting various sites and conducting outreach work
Our Values
* Welcoming: inviting and welcoming all visitors to our services
* Inclusive & impartial: valuing all voices and supporting varying needs of our communities
* Enabling: supporting positive change for our residents
* Responsive: a customer focused, evolving, adaptable service
Job Details
We have 2 part‑time roles available, each at 19 hours per week. This post requires significant travel; you must have a vehicle (or transport that we deem suitable) available for use as needed. You will be expected to work across libraries in Bridport, Beaminster and Lyme Regis.
Additional Information
Please see the attached ‘Bridport Cluster rota’ PDF outlining the rotas we have for the available positions. For an informal conversation please contact Claire Leech by emailing [email protected].
We are committed to building a diverse and inclusive organisation. We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. If you need any reasonable adjustments, let us know on your application. This role is UK‑based, and we will need to confirm your right to work as part of the appointment process.
We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. If you’re passionate about making a difference, we’d love you to join us.
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