Job Description
IT Support Analyst (First Line)
Stoke (4 days per week on site)
26-28k
Applications accepted with experience in the following roles:
* Help Desk
* First Line Support
* Customer Service/Call Centre (with vested interested in Tech)
* Entry Level candidates who have completed a Tech related Degree
Key Responsibilities:
To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds
To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution
To perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution
Essential Skills:
1. Good IT skills
2. Ability to work to demanding timelines
3. Strong focus on team achievements but can work effectively without guidance
4. Excellent communication skills
5. Strong organisational skills
6. Strong prioritisation skill...