ASSISTANT MANAGER – PICTUREDROME
We are looking for a Full-time wine bar Assistant Manager at the stunning Picturedrome site in Macclesfield
Working 40 hours per week, varied shifts (with flexibility) Monday-
Sunday between 10am-11pm
£25,950, plus Tronc, plus performance related bonus
THE ROLE
Reporting to the General Manager, this role is varied, challenging and extremely rewarding for the right candidate, supporting the GM to run a small team, customer tasting events and getting involved in the strategic plan for growth.
We are looking for someone with a huge passion and enthusiasm for wine and spirits and someone to live by our values – Welcoming, Enterprising, Passionate, Fun Loving and Genuine.
RESPONSIBILITIES
Main Duties & Responsibilities
* To work as a positive team player, demonstrating mutual respect and integrity for others whilst maintaining open and effective communication at all levels within the business.
* Maintain high personal and professional standards with the ability to multitask improvise and adapt to all situations whilst keeping the customer's needs first.
Sales
* To work with the Manager to maximise sales, striving to achieve or exceed targets
* To work with the Manager to identify the most appropriate ways of driving sales, recognising markers for success and reporting back to the management team.
* Support the Manager with the financial reporting, completing the EOW reports in the absence of the Manager
* Support the Manager in organising, promoting and running regular tasting events, producing a P&L sheet for each event to ensure profit margins are being met
* Alongside the Manager drive regular presence on social media, updating Instagram company pages with news, products or events that are coming up.
* Support with the cashing up and daily recording of sales
Product Knowledge
* Maintain awareness and knowledge of changes and developments in the drinks industry, ensuring your team members are trained and informed.
* Organise and run team events to keep wine and retail knowledge current and up to date
* Attend training sessions provided by suppliers/ colleagues, wherever possible
* Encourage team members to share their knowledge and experiences.
Customer Service
* Deliver exceptional levels of customer service to customers at all time and lead by example to your team
* Understand and implement Reserves policy on customer enquiries, valuing every customer and providing respectful, fun and interesting information on wines.
* To achieve and help support exceptional mystery shopper reports, along with passing on feedback to the team.
Team Motivation/ Leadership
* Lead by example, always be on time and ready to start work when your shift starts
* Assist the Manage in producing rotas in a timely manner (4 weeks published at all times), ensuring is it sensible with appropriate staffing levels, strive to provide a rota that allows all to have a good work life balance.
* Lead and run efficient and correctly staffed shifts.
* Assist the Manager in leading staff meetings to encourage ongoing communication and openness within your team.
* Assist the Manager in creating a harmonious, happy working environment for all team members.
* Support the Manager in delegating roles and responsibilities where suitable to other members of the team.
* Assist the Manager in regular 1-2-1s with the team to help encourage the development of the team
* Assisting the manager to monitor and support staff performance, provide feedback and training and if required step in to conduct probationary reviews in the absence of the manager
* Assist the Manager in recruitment, following the recruitment procedure outlined by the HR Manager
Shop/ Stock Management
* Assist the Manager in creating structured open and close down procedures, ensuring that all staff open and close on time and to a high standard.
* Maintain a clean and organised shop space, making it easy for customers to move around and see all available products
* Responsible for encouraging the team to keep the cellar or stock rooms clean and well ordered so products are easily found.
* Responsible for ensuring all the team are aware of health and safety policies and that they undertake safe working practices at all times.
* Maintain a fully stocked disposables supply, ensuring that you order things in good time, eg, PDQ rolls, glasses, bottle wrap, plastic bags etc..
* Maintain stock levels of food, snacks and consumables within a timely manner
* Maintain food hygiene levels and making sure the team are maintaining correct food hygiene and allergen standards
* Ensure all wines are priced and displayed accurately.
* Create and design new displays/ blackboards on a regular basis and in line with key monthly focuses and events, e.g Chinese New Year, Valentine's Day
* Ordering stock, as per par levels to help maintain correct stock levels
* Perform an accurate monthly stock count
* Ensure that shelves are fully stocked as much as possible at all times
* Assist with unloading and organising deliveries
ABOUT YOU
- Having a positive, can-do attitude is a must and be enthusiastic to manage and work by our values – Welcoming, Enterprising, Passionate, Fun Loving and Genuine.
- Able to work with minimal supervision
- Great time management skills
- Problem solver
- Thrives on communicating with people, selling and telling stories
- Passion for food and drink
- Attention to detail
- A team player – have fun, get the job done and motivate the team to always be developing their skills
- Passionate about standards, following policies and always looking for ways to be more efficient
EXPERIENCE REQUIRED
- Hospitality experience essential
- Customer-facing experience
- Wine and spirits knowledge (WSET 2 preferable)
- Confidence in running customer-tasting experiences would be beneficial
- Social media knowledge
SALARY & PACKAGE
40 hours per week
£25,950, plus Tronc, plus performance related bonus
BENEFITS :
- Sunday Times Best Places to Work 2024
- Discount on all our products
- Membership to Hospitality Rewards for 24/7 GP service, employee assistance programme, local perks, discounts and shopping vouchers
- Training and support to help you achieve great things
- A couple of company gatherings each year to let your hair down
- Manager bonus incentives
- Loads of tasting opportunities
- Trips to distilleries and other fun days out
- Paid charity day once per year
- Frequent in-house training days (meeting producers, learning about our products)
- Great support network (we want all to succeed)
Job Types: Full-time, Permanent
Pay: From £25,950.00 per year
Benefits:
* Company events
* Employee discount
* Health & wellbeing programme
* Store discount
Work Location: In person