This is a newly created role within Secure Innovation’s UK Service team, supporting continued growth across their business customer base.
Secure Innovation design and manufacture intelligent protection products and control solutions used by B2B customers across the cash-in-transit, banking and retail sectors.
As Service Coordinator, you’ll support and manage day-to-day service delivery across UK business customer accounts, acting as a point of contact between customers, operations and technical teams. Based in Bourne, you’ll help ensure SLAs are met, service activity is well coordinated and customers receive clear, professional communication.
This role is ideal for someone who enjoys managing accounts, coordinating service activity and taking ownership, rather than working in a reactive or shift-based service environment.
Key responsibilities
* Act as a point of contact for UK B2B customers.
* Coordinate service delivery across customer accounts, allocating work and managing priorities.
* Log, monitor and manage service tickets in line with SLAs, keeping customers updated.
* Maintain accurate customer, service and contract records.
* Support billing and account administration, working with Finance to resolve queries.
* Produce service and performance reports and support process improvements.
What you’ll bring
* Experience in customer service or administration, ideally within a B2B environment, service coordination, account support,.
* Strong organisation skills and the ability to manage multiple priorities.
* Clear, professional communication skills.
* Confidence using IT systems, service platforms or CRMs.
* A proactive, ownership-driven approach.
What you’ll get
* Salary of £27,000 per annum.
* Monday–Friday, 09:00–17:00 (no evenings or weekends).
* 25 days holiday plus bank holidays, increasing with service.
* 5% employer pension contribution.
* Employer-funded Employee Assistance Programme.
* The opportunity to build experience managing B2B customer accounts within a specialist technology business.
This role is office-based in Bourne.
Right to work in the UK is required. Employment is subject to vetting, including DBS and credit checks.
Apply now to join a growing UK technology business and take ownership of B2B customer service delivery.