Overview
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone, helping them get back to normal during a potentially difficult time. With training provided, you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each customer.
The Role
As part of a supportive and collaborative team, you’ll identify opportunities to promote customer satisfaction and help embed a customer‑focused culture both in our contact centre in Warrington and across our 25 UK sites. You’ll provide phone assistance and basic vehicle diagnostics, ensuring that no two customers are the same and that we keep our focus on 'getting people back to normal'.
Benefits
* Competitive salary based on location, skills, experience, and qualifications.
* Bonus opportunity tied to your performance and the overall success of Solus.
* Company pension scheme with employer contributions.
* 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
* Save money with up to 40% discount on Aviva products and other retailer discounts.
* Share in Aviva's success through the Aviva Save As You Earn scheme.
* Supportive policies including parental and carer's leave.
* Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
Equal Opportunity
We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
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