We are looking for an experienced Admin Assistant to come and join our Merseyside Cluster on a part time basis working 34 hours a week. This unit-based role covers 4 units within the cluster - regular travel across all units is required. You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.,
* Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
* Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
* Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
* Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports., The full job description and terms and conditions of the role can be found on the right hand side of the advert, under supporting documents. These are available for you to download and review.
Do you enjoy working within a busy office or reception environment, where no two days are the same?, You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties., Experience of dealing face to face with patients who may be upset, within a care environment.
* Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
* Good attention to detail, supportive towards colleagues and clients and is an effective team player., Administration experience gained within an office environment and general office duties
* Experience with clerical procedures including the checking of documentation
* Experience of telephone and reception procedures, Experience of dealing face to face with patients who may be angry or upset, within a care environment
* Healthcare administration experience, English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4 or NVQ level 2
* Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
34 days annual leave (including bank holidays)
* Life assurance at 3 salary
* Defined contribution pension scheme
* Access to GP 24/7, 365 days a year
* MyMindPal mental fitness app and 24/7 counselling support
* Online discounts, discounted gym membership, and other lifestyle benefits
* Family-friendly policies to support work-life balance, Salary £23,886 - £26,910 per annum (£12.76 - £14.38ph) depending on skills/experience. Pro-rata for part time hours.
* Hours 34 per week to be worked across the 4 units in the cluster over the below days/hours. A rota is given in advance. Shift pattern Monday, Tuesday, Wednesday & Friday - 08:00 to 17:00,
* Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
* This role is working 34 hours per week over Monday, Tuesday, Wednesdays and Fridays (08:00-17:00). Can you commit to this?
* This role requires regular travel to our four units in Aigburth, St Helen's, Warrington and Liverpool City Centre. Can you travel to all of them on a weekly basis?
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