Description Proposed Interview Date: Week Commencing Monday 16 June 2025 Closing Date: Wednesday 4 June 2025 Contract Type: Permanent and Temporary Salary: FC3 £23,783.40 - £24,890.91 Working Pattern: 36 Hours per week Location: Bankhead Central, Glenrothes Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement Job Details We are currently looking for Support Assistants who will contribute to the professional customer focused Business Support Service that provides a wide variety of administrative tasks - you will work alongside Managers and colleagues supporting the following areas of the Council: Building Services Housing Services Roads and Transportation Health & Social Care The role involves providing a comprehensive Business Support Service by using computer systems and processes to support service delivery including: Data input/word processing using Word, Excel, PowerPoint etc. generating letters and responses for signature and/or issue and spreadsheets, checking quality of output and advising on layout and presentation if required. Preparing and distributing documentation using Microsoft office packages and Outlook email system, filing and e-filing. Financial transactions using the Council’s financial systems e.g., Oracle, Ash Debtors, LAGAN. Printing, scanning, copying, mail handling and other general administrative duties. Attending/scheduling meetings either as an individual or to represent the team or to take notes/minutes of meetings. Assist in the arrangement and organisation of diary appointments. Post 1 – Permanent: Costing & Billing, Processing, monitoring and analysing costing transactions. Correcting costing errors with system interrogation to allow accurate billing to Housing and Property Services. Post 2 – Permanent: Roads and Transportation, raising requisitions, liaising with customers, generating invoices, financial housekeeping, updating service systems, managing purchase orders and note taking. Post 3 - Permanent: Stock Input, inputting stock data, dealing with returns and price discrepancies using specialist systems Post 4 – Permanent: Social Work Archives, scanning files for Social Work & Information requests, destroying files in line with retention periods, manual handling archive boxes, updating the relevant systems, creation of destruction certificates and forms. Post 5 – Temporary: Fife Equipment Loan Store, scheduling deliveries and uplift of NHS equipment across Fife, ordering equipment via Oracle to replenish stock, processing minor adaptations on behalf of NHS, taking calls and email queries from members of the public in relation to their equipment. Post 6 - Temporary: Bankhead Mezzanine, temporary project performing quality checks on scanned social work files currently stored in Bankhead, creation of destruction certification, scanning and updating the relevant systems. Post 7 – Temporary: Costing Unit & New Builds, Printing construction drawings and updating systems with compliance documents for New Build Properties. Handling service requests via email and updating costing registers for surveyors. Where the posts allows there is the opportunity to operate a blend of working from home with kit provided and working in a council building. Office/home working is dependent on the needs of the service and the services we support. We provide a range of employee benefits including: Local and national discounts - supermarkets, restaurants, and retail. Local Government pension scheme. Generous holiday entitlement of 24 days 8 public holidays, rising to 29 days 8 public holidays after 5 years’ service (pro-rata). Access to and support with a range of training opportunities – including individual training plans and access to funding for formal qualifications that you will need for the job. A great opportunity to learn something new. Business Support offers an individual training plan for all employees which will enable opportunities for further development and training as required. A link to the role profile is included at the bottom of the advert. You will be required to submit a personal statement which should link to the role profile and to the ‘How We Work Matters’ framework as part of your application. Ensure examples of experience are given to support your application. The Person Educated to National 4 with core skills modules, SVQ1, 3 Standard or “O” Grades or equivalent. You should ideally have experience of using current Microsoft computer-based applications to carry out a range of duties. Good communication skills are necessary including an awareness of customer care with telephone, e-mail, and face to face enquiries. An awareness of confidentiality is essential, along with how you might handle this type of information in a secure and safe manner. Key skills required include accuracy, attention to detail, time management, customer service, interpersonal and organisational skills. You are required to have good levels of interpersonal skills to enable you to work as part of a team or on your own as required. You will be required to attend a virtual interview of around 30 minutes followed by a short skills test. You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk For more information, please contact: Kirsty Penman, kirsty.penman@fife.gov.uk