Role: Production Applications / L2 Support Engineer-INSIDE IR 35 Location: London (Hybrid – 3 days onsite: Tues/Wed/Thurs) Duration: 6 months contract Domain: Retail Application Support Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu) Core Requirements: Experience: 6 years in application support or development Technical Skills: Java (comfortable analyzing code) SQL & Database knowledge Splunk: Strong in querying, regex, alerts, and dashboards Other Requirements: Strong communication & collaboration with internal teams Production issue troubleshooting and log analysis experience Familiarity with ITIL practices, ticketing systems, and SLA management Proactive in identifying and resolving production issues Able to collaborate with Dev and L3 teams for incident triage and change reviews Experience managing Major Incidents and post-mortem processes Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.