Your newpany
My client is a growing mediapany, and they are looking for an enthusiastic and meticulous EMEA Collection Specialist to join their dynamic Head Office Accounts Department. This temporary position offers a varied and engaging role, perfectly suited for an individual with a strong background in credit control who thrives in a fast-paced, international environment. You will gain hands-on experience in a thriving and supportive workplace, playing a pivotal role in maintaining healthy cash flow and fostering strong client relationships across our EMEA region.
This is a 30-hour role/4 day a week role with no scope to increase the hours.
Your new role
• Cash Collection Expert: Proactively manage and collect outstanding debts from clients across the EMEA region, ensuring timely payments and minimising aged debt.
• Administrative Support: Manage vendor forms required, run customer statements, and assist with WHT (Withholding Tax) filings/ exemption letters.
• Relationship Builder: Develop and maintain strong working relationships with clients and internal stakeholders (sales, client services) to facilitate efficient resolution of payment queries and disputes.
• Query Resolution Pro: Investigate and resolve customer queries related to invoices, payments, and account statements efficiently and accurately.
• Account Reconciliation: Perform regular reconciliations of customer accounts, ensuring accuracy and identifying any discrepancies.
• Risk Management: Monitor credit limits and payment terms, identifying and escalating potential credit risks.
• Reporting and Analysis: Prepare regular reports on debtor performance, aged debt, and cash flow forecasts for management review.
• Process Improvement: Identify opportunities to streamline and improve credit control processes to enhance efficiency and effectiveness.
What you'll need to succeed
• Proven Experience in Credit Control: Demonstrate substantial experience in a credit control role, preferably within an EMEA or multi-currency environment.
• Strongmunication and Negotiation Skills: Your ability tomunicate clearly and negotiate effectively with diverse stakeholders will be paramount in securing timely payments.
• Understanding of Financial Systems: Be proficient in using accounting software and ERP systems (ideally including NetSuite).
• Excel Skills: Befortable in Excel, working with large datasets, including using various methods to reconcile data and ensure accuracy.
• Customer-Focused Approach: Possess a strong customer service orientation with a keen eye for detail and problem-solving.
• Resilience and Proactivity: Be resilient in the face of challenges and proactive in identifying and resolving issues.