Senior Customer Advisor (South Inner M25)
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility and commitment of our people, offering an industry leading benefits package alongside our competitive salary and bonus.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, which recognises organisations that support the armed forces community.
Benefits
* Company car scheme - access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
* Exclusive discounts on new cars and a range of after sales services, including MOT, body shop, parts, services and tyres.
* Employer pension contribution of up to 7 %.
* Annual holiday - 22 days to start, increasing to 26 with continued service, plus bank holidays.
* Reward Gateway - access to a comprehensive discount portal boasting over 500 deals.
* Enhanced family friendly policies - expanded maternity, paternity and adoption leave.
* Employee Assistance Programme - counselling, practical information and digital resources to support wellbeing.
* Occupational health support and personal accident insurance.
* Training opportunities - a range of training initiatives and e learning resources.
* Shared incentive plan - opportunity to invest in the Stellantis Group.
* Health cash plan - cover a percentage of daily health expenses.
Role Description
* Communicate clearly with customers and colleagues.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Propose and upsell additional work through the Vehicle Health Check process.
* Quote and sell service plans to retain customers for the group.
* Encourage customer satisfaction feedback via exit briefing and follow up contact.
* Estimate repair costs and timeframes when required.
* Resolve any concerns when repairs are suggested.
* Inform and update customers on progress or additional works needed.
* Prepare and explain invoices, and accept payments.
Qualifications & Expectations
* Experience: experienced automotive Customer Advisor preferred - no automotive experience is acceptable if you have a passion for customer service, strong organisation and communication skills and are able to maintain a friendly, smiley attitude.
* Full UK driving licence is required.
* Proactive, team orientated, able to adapt quickly to new systems.
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