Description
About The Role
Are you ready to be part of something special? We’re on the lookout for passionate individuals to join our vibrant Guest Services Team at our resort! Whether you’re working at our welcoming reception or in our dynamic call center, your role will be pivotal in creating unforgettable experiences for our guests.
As a member of our team, you’ll be at the forefront of guest interactions, ensuring a smooth arrival experience at our drive-through check-in booths. You’ll also tackle guest queries through phone calls and our in-house live chat system, keeping you engaged and busy throughout your shift.
Collaboration is key! You’ll work closely with our facilities, accommodation, and wider resort teams to guarantee that every guest enjoys the best experience possible. Communication will be your superpower, utilizing our in-house systems, phone, and radio to keep everything running smoothly.
Join a fantastic team that’s dedicated to supporting you every step of the way. We’re here to help you gain the skills and confidence you need to thrive in this role!
About You
We’re looking for someone with a good level of administration and computer skills. Don’t worry if you’re not familiar with our in-house systems; we’ll provide all the training you need! If you have a warm, friendly demeanor and love chatting with people, you’ll fit right in. Previous experience is a bonus, but not a requirement!
Being a great team player is essential, and you should thrive in a busy environment. Every day will bring new challenges, so a willingness to try new things and engage with a variety of guests is a must.
Typical working hours are full-time, covering 35 hours a week with a variety of shifts between 8:30 AM - 10 PM on Mondays and Fridays, and 8:30 AM - 5:30 PM on all other days, including weekends. Let us know your availability during the application process, and we can discuss it further!
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been delighting hundreds of thousands of guests each year, whether they’re enjoying a non-stop family break or our epic adult-only Big Weekenders.
Ask any of our team members, past or present, and they’ll tell you that one of the best things about working at Butlin’s is our incredible culture! We’re committed to providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three core values.
If you’re looking for a role where you can Create Smiles, aren’t afraid to Get Stuck In, and where the team genuinely Cares For Each Other, then this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s. We can’t wait to welcome you to our team!