## DescriptionOperations Manager – Travel Sector Operations Manager – Role & Responsibilities: Lead the Transport Team to quote, book, and administer flights and ground transport at competitive rates Oversee forecasting of transport spend and future pricing for planning purposes Provide regular updates to internal teams and assist Customer Service with transport-related queries or claims Ensure all transport providers meet compliance standards, including health & safety audits and contracts. Continuously improve team processes and deliver training on systems and workflows Manage logistics, recruitment, and training of overseas staff, including Guides and Tour Reps Ensure operational paperwork is prepared and distributed to overseas representatives. Support the overseas operation and support the Duty Office with escalations, managing rotas effectively Identify and implement operational efficiencies to enhance delivery and team performance Operations Manager – Skills & Experience Required: Proven experience in travel / transport operations, ideally within group travel Familiarity with Amadeus or other GDS preferred Strong supplier relationship management and contract negotiation skills Excellent organisational skills with the ability to manage multiple priorities Confident communicator, both written and verbal Comfortable leading a team and collaborating across departments Calm under pressure and adaptable to changing situations Practical, solutions-focused mindset Willingness to travel overseas during peak periods Clean driving licence and ability to drive abroad DBS clearance required (or willingness to obtain) Operations Manager – Additional Information: Hybrid working – minimum 3 days/week in office after initial induction period £33,000 – £37,000 per annum (depending on experience) 20 days + bank holidays + birthday off Please apply for the position of Operations Manager online or email your cv to (url removed)Ad ID: **5417162116**
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