A print & communications company has undergone further expansion due to unparalleled resources and financial backing. An exciting opportunity exists for a talented and experienced Account Manager to join this successful company.
This Account Management role will be responsible for day to day management of a group of accounts from brief to delivery, including the purchasing of any physical stocks required.
You will be first line support for the clients’ queries, advice or issues.
You will support our client’s business objective of providing excellent customer service and forming strong, long‑lasting relationships with customers. You will have experience in a customer services environment within any print related sector. Excellent customer relationship skills are essential for this role along with a desire to support change and improve the company offering.
Background / Experience
* Excellent written and oral skills, able to articulate written responses to clients (queries, complaints, etc.).
* Vision and a desire for continuous improvement.
* Strong communication skills and the ability to articulate information clearly and concisely, including complex technical requirements.
* Passion for world class customer service, including providing support outside of business hours for urgent client/production issues.
* Establish, monitor and provide feedback on standards of performance and behaviour to meet client requirements.
#J-18808-Ljbffr