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Customer Service Advisor Job Description
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
1. Collaborate across multiple digital channels to personalise each interaction with a customer.
2. Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
3. Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
4. Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure transactions are executed accurately and on time.
5. Support teams within business operations, including risk management, compliance, and collections.
6. Provide resolutions for customer queries/issues and personalise interactions through multiple communication channels.
Analyst Expectations
1. Meet the needs of stakeholders/customers through specialist advice and support.
2. Perform prescribed activities in a timely manner and to a high standard, impacting both the role itself and surrounding roles.
3. Have responsibility for specific processes within a team.
4. Lead and supervise a team, guiding and supporting professional development, allocating work, and coordinating team resources.
5. If in a leadership role, demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
6. Manage own workload, implement systems and processes, and participate in broader projects.
7. Execute work requirements as per processes and procedures, collaborating with related teams.
8. Check colleagues' work to meet requirements.
9. Provide specialist advice related to own work area.
10. Manage risk and strengthen controls, ensuring compliance with rules and regulations.
11. Understand how all teams contribute to broader objectives and deliver impact.
12. Develop awareness of principles and concepts underlying the work area.
13. Make judgements based on experience and evaluate options in unstructured circumstances.
14. Build relationships with stakeholders/customers to identify and address needs.
All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, and Drive.
Join us at Barclays as a Customer Service Advisor to make a difference daily. Bring your passion for helping people, whether from customer service, retail, hospitality, or other roles supporting customers. Be the friendly face and first point of contact, offering face-to-face guidance and support.
Work 5 days per week, including some weekends, with a starting salary of £26,500. Enjoy our comprehensive benefits including pension, private medical insurance, life insurance, and protection. With full training and support, succeed and grow with us.
At Barclays, we're offering more than a role — a career.
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