JMC Aviation is working with a component repair company based in Saffron Walden, looking to recruit a new Head of Commercial to join their team.
This client specialises in component repairs for a wide range of commercial aircraft from electrical to mechanical and interior to welding. This is a Permanent Position based in Saffron Walden, however please note the site will be moving to Braintree in Autumn 2025.
Monday to Friday, working 08:00 to 16:30.
Annual bonus
Company car
Company events
On-site parking
Wellness program
You will also monitor the performance of commercial activities using key metrics and manage contractual relationships with customers and partners alike.
Defining and managing the customer service journey, ensuring the highest quality customer experience for all customers and partners
Monitoring and measuring the team's performance against agreed SLA measures
Leading, directing and developing the commercial, customer service and estimating teams
Resolving and escalating any customer service issues with management or team members
Ensuring all team members are given appropriate levels of training to be able to safely fulfil their job role, meet company and legal requirements
Ensuring that the contracting, quotes and invoicing follow all relevant legal and internal rules
In order to be successful in this role the Head of Commercial will need to demonstrate the following skills and attributes
Strong leadership skills with previous experience of people management responsibilities
Flexibility to travel to meet new and existing clients