Customer Service Administrator Shrewsbury, Shropshire Permanent role Monday – Friday (8 am – 4.30 pm) Salary £27,000 - £30,000 depending on experience An excellent opportunity has arisen to join a well-established and highly respected organisation based in Shrewsbury. Renowned for their industry leadership and commitment to quality, our client is seeking a proactive and detail-oriented Customer Service Administrator to join their dynamic and supportive team. This role is integral to ensuring the smooth flow of customer operations, from initial enquiry through to order fulfilment. You’ll be responsible for maintaining high standards of service, accuracy, and communication across all customer touchpoints, while working closely with internal departments to support business efficiency. Key Responsibilities * Serve as the first point of contact for customer enquiries via phone and email, delivering prompt and professional responses * Accurately process repeat and bespoke customer orders, ensuring correct stock, pricing, and account details are maintained * Monitor and manage shared inboxes to ensure timely responses and resolution of queries * Support delivery performance by coordinating with logistics and operations teams * Escalate service issues appropriately to maintain customer satisfaction and operational continuity * Collaborate with sales, purchasing, and warehouse t...