Field Service Engineer role at Ing.-Büro per|con|pro Training and consulting for the project propelled economy
Grade: 11
Location: Covering South of Birmingham but reporting to our Brownhills Depot
Contract: Full‑time, permanent
We are looking for a Field Service Engineer to be based from our Brownhills depot to cover Coventry and the South of Birmingham. The focus of this role is to ensure we deliver a first class service to both internal and external customers. You will actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What You Will Be Doing
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition and at the time of job completion.
* Able to work overtime as and when required and to honour reasonable call out requests.
* Attend relevant product or systems training courses.
Requirements
* A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics or related discipline (NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost‑conscious mindset to ensure maximum profitability.
* High level of diagnostic skills and problem‑solving ability.
* Confident using computer systems and Outlook.
* High attention to detail.
* Conscientious and reliable.
* Highly responsible, honest and trustworthy.
* Ability to understand technical literature and systems.
Desirable
* Experience of welding and fabrication.
Benefits
* Competitive salary and a host of benefits.
* Health Cash Plan – claim money back on prescriptions, glasses, dentists, physio and more.
* Free physio access, 24/7 private GP service.
* Enhanced sick pay, enhanced maternity, paternity and adoption leave.
* IVF support, paid time off for treatment and appointments.
* Retirement support – enjoy bonuses and phasedown days.
* Pension match up to 5 %.
* Car leasing, salary‑sacrifice schemes.
* Cycle to Work scheme.
* Discounts on groceries, holidays, shopping and more.
* Refer‑a‑friend bonus, long‑service awards, paid volunteering day, Christmas shutdown.
* Employee Council, Social Committee and Caring, Daring, Sharing awards.
#J-18808-Ljbffr