Main area Administration Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (To cover 8-8pm including weekends) Job ref 844-7823719
Employer Wirral Community Health and Care NHS Foundation Trust Employer type NHS Site St Catherine's Health Centre Town Birkenhead Salary £25,272 pa, pro rata Salary period Yearly Closing 05/05/2026 23:59
Administrative Officer
Band 2
Wirral Community Health & Care NHS Foundation Trust's common purpose:
We will support you and your community to live well.
Our values:
Compassion Supportive and caring, listening to others.
Open Communicating openly, honestly and sharing ideas.
Trust Trusted to deliver, feeling valued and safe.
Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.
WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.
Job overview
To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central Administration and Booking team.
To support the Out of Hours service and the Urgent Community Response Team.
To provide admin support for several Community Services throughout the Trust.
Main duties of the job
Receive telephone calls from patient/service users to book clinic appointments and deal with general enquiries.
Receive telephone calls from health care professionals to support the Out of Hours service.
Call backs to patients to confirm appointment times/attendance.
Responsible for booking patients into services within the division.
To provide admin support for community services
Working for our organisation
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust, we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, always.
Detailed job description and main responsibilities
The Central Administration and Booking service operates 7 days a week, 365 days a year 8am – 8pm.
We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.
Person specification
Qualifications and professional training
* NVQ Level 2, GCSE Level or equivalent experience
* Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Experience and knowledge
* Previous experience of dealing with the public and taking telephone enquiries
* Experience of accurate data inputting
* Experience using IT software – System 1
Skills and attributes
* Good oral and written communication skills with people from a wide variety of backgrounds
* Maintains discretion when handling sensitive information
* Ability to work under pressure and meet tight deadlines
* Strong organisational skills to maintain accurate records and manage appointments
* Flexible
* Ability to use own initiative but also understands the need to seek advise when necessary
By applying for this post you are agreeing to Wirral Community Health and Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Record system.
For further information explaining how we use your information in line with GDPR please see our ‘Guidance for applicants’ document under the section 'Additional documentation'.
We are a Disability Confident and Mindful Employer.WCHC is committed to recruiting and supporting a diverse workforce and we welcome applications from all sections of the community, regardless of disability, age, sex, race, religion, sexual orientation, maternity/pregnancy, marriage/civil partnership or transgender status. We are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and are keen to support reasonable adjustments to support our new and existing staff.
We are proud to support our Armed Forces Community as aVeteran Aware NHS Trust and are pleased to share that we recently achieved Bronze Award accreditation, in the Defence Employer Recognition Scheme. We support the armed forces as an employer; recognising the experiences and skills ex-military personnel have gained through their service.
Further Information:
Closing Dates: Candidates are advised to apply early. The Trust reserves the right to close a vacancy prior to the closing date if a high number of applications are received.
Reference Information: Please ensure your application is submitted with referees who can verify your employment/ education history over the last three years and include valid business email addresses for them. The Trust will not accept personal references from friends or family.
Salary Expectations: The Trust pays staff in line with national NHS Terms and Conditions. Relevant experience may be considered when salary offers are made. For all part-time positions, salaries are pro-rata.
Restricted Applications: Staff on the Trust's Redeployment Register will be given priority access to vacancies at their substantive band.
Flexible Working: Flexible working is very important to the Trust in both the provision of this to staff and also in staff supporting the provision of our services.
A.I. Tools: Please note, the selection processes at Wirral Community Health & Care NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
English Language: In order to comply with Part 7 of the Immigration Act 2016, we are required to ensure that all employees possess "the ability to fulfil all spoken aspects of the role with confidence through the medium of English.” If you have not studied at an English speaking institute, or do not possess an English language qualification, you should provide evidence in your application of how you meet this requirement.
Student Visas: Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment.
Wirral Community Health & Care NHS Foundation Trust is committed to discharging its statutory duty to safeguard and promote the welfare of children, young people and adults and will support staff to fulfil this duty.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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