An exciting opportunity has arisen for an experienced and motivated Band 6 RTT and Off-site Pathway Delivery Manager within the Division of Surgery. The post holder will play a key role in managing and overseeing elective patient pathways, both within the Trust and across off-site providers including Independent Sector and NHS mutual aid hospitals.
The role is central to supporting the delivery of national RTT waiting time targets and elective recovery priorities. The post holder will work closely with divisional management teams, clinicians and off-site providers, acting as a key interface to ensure patients receive safe, timely and well-coordinated care. Strong organisational skills, the ability to manage complex information, and a patient-focused approach are essential, as the role involves significant patient contact and pathway coordination responsibilities.
Lead the day-to-day management of RTT and off-site elective patient pathways, ensuring key milestones are met and recorded accurately.
Act as a first point of contact for patients being treated off-site, providing information, obtaining consent, coordinating care, and responding to concerns or complaints sensitively and effectively.
Maintain accurate and timely patient pathway records on Trust patient information systems, ensuring compliance with RTT rules and national guidance.
Work closely with clinical teams and divisional managers to support elective recovery plans and identify potential risks to RTT performance.
Ensure timely transfer of notes, coordination of pre-assessment, treatment and follow-up arrangements for patients treated off-site.
Monitor RTT performance data, proactively identifying and escalating potential breaches or pathway issues to enable corrective action.
Build and maintain effective working relationships with Independent Sector providers and NHS mutual aid partners, acting as a Trust-wide resource for off-site pathway knowledge.
Provide advice, guidance and support to service teams on RTT data quality, pathway management and performance reporting.
Contribute to service improvement work and attend RTT, off-site and performance meetings as required.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
The RTT and Off-site Pathway Delivery Manager will be responsible for the day-to-day management and oversight of patient pathways for elective care delivered both internally and through off-site providers, including Independent Sector and NHS mutual aid hospitals. The post-holder will ensure that patients are transferred, treated and followed up in a timely, safe and coordinated manner, in line with national RTT guidance and Trust policies.
The role involves close working with divisional management teams, clinicians, and external providers to support elective recovery plans and the delivery of national waiting time standards. The post-holder will maintain accurate and timely pathway records on Trust patient information systems, ensuring that all key milestones are recorded correctly and that patients are not disadvantaged by receiving care off-site.
A key element of the role is direct patient engagement. The post-holder will act as a first point of contact for patients being treated off-site, providing information, obtaining consent, coordinating care arrangements, and responding to queries, concerns and complaints in a sensitive and professional manner. Any potential clinical governance issues or complaints will be escalated appropriately and in a timely way.
The post-holder will proactively monitor RTT performance data, identifying potential risks or breaches and working with clinical and operational teams to implement corrective actions. They will provide advice, guidance and support to service teams to improve data quality, validation processes and pathway management practices.
The role also includes responsibility for liaising with off-site providers to maintain effective working relationships, ensure performance standards are met, and act as a Trust-wide resource for knowledge relating to off-site pathways. The post-holder will support financial governance by reconciling provider activity against invoices, identifying discrepancies, and working with finance colleagues to resolve issues.
The post-holder will be expected to contribute to service improvement initiatives, attend RTT and off-site performance meetings, and provide cover for colleagues as required. The role requires strong organisational skills, the ability to manage complex information, and a calm, patient-focused approach when working in a pressured environment.