Job Summary: The receptionist is responsible for the day-to-day reception and administrative duties within the practice; ensuring the smooth running of the reception and administrative functions of the practice. They also provide administrative and clerical support to the clinical staff and other members of the practice team. Reception Duties/Responsibilities: - Meet and greet patients at the reception desk, providing a friendly and helpful welcome. - Booking, cancelling and rescheduling appointments requests from patients by telephone, the practice website and in person.
We have a new triage system in place, allowing patients to book online. If patients do not have internet access at home, the reception team will fill out the triage form over the hone or in person using our iPads. - To deal with patient queries and repeat prescription requests via the practice website. - Register new patients and handle changes to patient information for example change of address / name.
* To open all incoming mail or emails. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. - Handing completed repeat prescriptions to patients and checking names and address. - To provide cover for members of the reception / administration team during periods of sickness or annual leave.
* To attend practice meetings and receptionists meetings when required. - To open and close the premises on arrival / departure. - To welcome visitors / guests to the surgery and to be responsible for the visitors book. - To assist the nurses in ordering vaccines or medical supplies.
Telephone Duties: - To respond to patient enquiries regarding registration. - To receive and record messages for doctors, nurses, healthcare assistant, practice manager or any other member of staff. - To receive and record requests for home visits, filling out triage forms and informing the on call GP. - To telephone hospitals to ascertain results of tests and to make any appropriate enquiries about patients as requested.
* Have working knowledge of telephone system & transferring calls. Administration Duties/Responsibilities: - To advise patients on relevant charges for private services, accept payment and issue receipts on request. -To check incoming communications and pass them to the appropriate person. - To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
* Scan and file patient records and correspondence into patient medical records. - To maintain the computer clinical system in an accurate and secure manner. - To have a thorough knowledge of all Practice procedures & protocols. - Any other duties as required to meet the needs of the practice.