Job Description:
We are seeking a proactive, detail-oriented Sales Account Administrator to support our UK sales team. In this pivotal role, you will manage the administrative functions that underpin our sales operations — from order processing and CRM updates to customer communication and documentation handling.
If you're highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics — this could be the role for you.
Key Tasks & Responsibilities
* Support the UK sales team to achieve sales goals and customer satisfaction.
* Manage order entry and update order progress via CRM (including MOCT creation in Agile) and order acknowledgement to customers.
* Maintain accurate records of leads, prospects, and sales campaigns in CRM.
* Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers.
* Follow up on overdue payments and support after-sales customer satisfaction.
* Update and distribute the weekly Rolling Order Summary Sheet.
* Provide regular reporting on opportunities from CRM.
* Raise and process RMA requests, concessions, order amendments, and warranty orders.
* Create and update customer accounts in IFS; complete supplier setup forms.
* Prepare basic quotations and provide lead times to support the sales cycle.
* Liaise with Service teams to ensure coordination on service-related orders.
* Ensure all documentation (tenders, contracts, transactions) is accurately saved and managed.
* Collaborate with business teams in the UK and Germany to ensure timely order processing.
* Perform other related duties that may be required from time to time
Key Competencies & Skills
* Strong communication and interpersonal skills.
* Meticulous attention to detail with high levels of accuracy.
* Assertive and confident when liaising with sales engineers and other stakeholders.
* Able to manage multiple priorities and work effectively under pressure.
* Collaborative mindset; team player with a proactive, can-do attitude.
* Highly organised and process-driven.
Qualifications
* Minimum of 3 years' experience in sales administration, customer service, or office support.
* 'A' level, NVQ, or equivalent qualification.
* Strong Microsoft Office skills (Excel, Outlook, Word); experience with CRM systems (preferably Salesforce) and ERP systems (e.g. IFS, Agile) is a plus.