The team you'll be working with:
Technical Security Service Delivery Manager
We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business.
This is a hybrid variable vacancy in Birmingham or London
About Us
NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.
What you'll be doing:
What you’ll be doing;
Using your background in SOC Service Delivery background and experience, you will:
Act as a bridge between the Customer and the Operational Delivery Teams
Act as a primary escalation point of contact to the customer
Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team.
Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
Document and present to the customer the weekly and/or monthly service review reports.
Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
Co-ordinate the running and reporting of a risk-based vulnerabilities management including:
Scanning systems, networks, and applications to detect potential security weaknesses.
Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer’s security gateways and Firewalls.
What experience you'll bring:
What you’ll bring;
It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:
At least 10 years of experience in providing technical support and advice for a Security Operations Centre
Demonstrate in-depth knowledge of Security incident Management and Security Operations.
Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
At least 5 years’ experience in providing Vulnerability Management Services
Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies
Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
Demonstrable experience in leading and coordinating diverse teams effectively.
A valid right to work in the UK.
Have held UK SC clearance or be eligible for obtaining UK SC clearance.
Excellent English writing skills for technical documents and improving processes (such as policies and reports).
Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
Strong attention to detail and the ability to deliver high quality work.
A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.
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