IT Specialist (1st & 2nd Line Support)
Location: Burton-on-Trent, Salary £28,500 + benefits
The Opportunity
We’re working with a well-established UK business looking to hire an IT Specialist to support day‑to‑day operations across the site. This is a hands‑on role where you’ll act as a key point of contact for IT support, ensuring systems run smoothly and users are fully supported.
Ideal for someone who enjoys problem‑solving, working across a broad tech stack, and being visible within the business.
Key Responsibilities
* Provide 1st and 2nd line IT support across the business
* Diagnose, troubleshoot, and resolve technical issues efficiently
* Support and maintain network infrastructure (switching, WiFi, VOIP, backups)
* Manage and maintain IT hardware (laptops, desktops, mobile devices)
* Handle issues with printers, scanners, and copiers within SLA
* Take ownership of incidents from initial investigation through to resolution
* Escalate complex or high‑priority issues where required
* Maintain and update the service desk (Jira), ensuring timely responses
* Ensure systems and processes align with company policies and standards
What We’re Looking For
* Experience supporting Windows 10/11 and Office 365
* Strong understanding of IT hardware (laptops, desktops, phones)
* Experience with printer support and troubleshooting
* Knowledge of WiFi and IT connectivity concepts
* Strong problem‑solving and communication skills
* Ability to manage workload and prioritise effectively
* NVQ Level 4 (or higher) in ICT / Telecommunications
* Networking certifications (e.g. CCNA, Network+)
* Experience with Cisco switching
* Exposure to firewall technologies
* Knowledge of Windows Server (2016/2019)
* Understanding of DNS, DHCP, NAT, Group Policy
* Experience with backup technologies or VOIP systems
Key Attributes
* Proactive, self‑motivated, and hands‑on
* Able to work independently and as part of a team
* Comfortable in a fast‑paced environment with tight deadlines
* Eager to learn and develop within IT
Why Apply?
* Broad, hands‑on IT role with real variety
* Opportunity to develop across infrastructure and networking
* Stable business environment with strong internal support
* Clear pathway to grow technical skills and certifications
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