Multi-skilled and confident working in a fast-paced environment
Resilient, flexible, and able to adapt to changing demands
Experienced in EMIS Web and other associated medical software (preferred)
A true team player with a can-do attitude and strong attention to detail
Main duties of the job
Front desk reception duties including greeting patients and answering calls.
Booking appointments and managing patient queries.
Handling administrative tasks and supporting clinical and other staff.
Maintaining confidentiality and professionalism at all times.
About us
We Offer:
A welcoming and inclusive team environment
Hands-on training and support
Opportunity for the role to become permanent
If you are committed to delivering excellent patient care and want to be part of a dedicated and friendly GP practice, wed love to hear from you.
Job responsibilities
To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Thorkhill Surgery. The receptionist is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.
Job description
Job responsibilities
To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Thorkhill Surgery. The receptionist is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.
Main Duties and Responsibilities:Patient Interaction & Reception Duties
* Greet patients and visitors politely and professionally
* Answer telephone calls, manage queries and transfer calls as necessary
* Book, amend and cancel appointments via EMIS Web
* Deal with requests for urgent appointments and signpost appropriately
* Handle face-to-face, telephone and online queries in a calm and efficient manner
* Ensure all messages and communications are accurately recorded and passed on to the appropriate staff
Administration Duties
* Manage incoming and outgoing correspondence, including scanning and filing
* Assist with prescription requests, referrals, and online communications
* Process tasks and messages via AccuRx, EMIS Web, and Emails
* Update patient records accurately in line with GDPR and confidentiality policies
* Maintain the reception area in a tidy and welcoming condition
Systems and Software
* Confidently use EMIS Web, AccuRx, Docman, and Emails
* Carry out regular checks on appointment books, clinics, and tasks
* Support clinical and management staff in the smooth operation of daily workflow
Teamwork and Flexibility
* Be willing to work flexibly to cover sickness or leave when required
* Attend regular team meetings and training sessions
* Maintain good working relationships with colleagues and clinical staff
* Respect the roles of others and work collaboratively
Person Specification
Qualifications
Experience
* Previous experience working in an administrative role for 1 year.
* Experience in working in a GP practice for 1 year.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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