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French Speaking Customer Service Advisor, Warrington, Cheshire
Client: Hays
Location: Warrington, Cheshire
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will assist customers daily through troubleshooting hardware or installation issues, as well as mobile/web platforms, and keep customers updated via phone & email.
Essential job functions:
* Become a technical expert on the SaaS platform.
* Serve as a Technical Customer Support professional dealing with SaaS-related matters.
* Handle incoming customer requests via calls & emails, managing cases end-to-end.
* Investigate, troubleshoot, analyze, find resolutions, validate, escalate, and communicate with stakeholders.
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of customer satisfaction drivers. The technical skills required include:
* Experience in a customer-facing role (mandatory).
* Experience with SaaS solutions (a plus).
* Experience with CRM & ERP systems, preferably Salesforce and SAP (not mandatory).
* Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL).
What you need to do now:
If you're interested, click 'apply now' to send your CV or call us. If this role isn't right but you're seeking new opportunities, contact us for a confidential discussion.
Hays Specialist Recruitment Limited acts as an employment agency. By applying, you accept the T&Cs, Privacy Policy, and Disclaimers at hays.co.uk.
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