Job Advert
Kaboodle is a leading kitchen appliance installation company, and we're currently seeking a Customer Service Administrator to join our team in Stevenage on a maternity cover contract.
We're passionate about delivering excellent service and just as passionate about supporting and developing our people.
Key Responsibilities
* Schedule and book customer deliveries
* Respond to customer queries and update order progress
* Provide accurate reports to clients in a timely manner
* Monitor and support improvement of client KPIs
* Liaise with Sales, Operations and Procurement teams to resolve stock and scheduling issues
* Build relationships with manufacturers and retailers
* Assist with onboarding clients to our portal and updating job statuses
* Monitor upcoming promotions or workload spikes and escalate issues as needed
* Provide administrative support to the Operations Manager
* Perform other relevant duties as required
What We're Looking For
Essential:
* Customer service experience
* Experience scheduling deliveries, installations, or general workload
* Strong IT skills, particularly Microsoft Excel
* Excellent communication skills (written and verbal)
* High attention to detail
* Ability to work under pressure and manage tasks proactively
What We Offer
You'll receive full training and the support of a friendly, experienced team throughout your time with us. You'll also have access to a Health Cash Plan, discounted appliances. We also offer a Cycle to Work scheme, a generous employee referral programme, and opportunities to further develop your skills during the contract.
Job Type: 9-12 months fixed-term (Maternity Cover)
Schedule: Monday to Friday
Location: Office-based – Stevenage, Hertfordshire
Salary: £26,728
If you're organised, confident with IT, and experienced in scheduling jobs or coordination, we'd love to hear from you. Please click Apply Now to submit your CV.