A successful cruise company are recruiting for a Travel Customer Support Executive to join their expanding travel team offering a competitive salary.
This role will combine customer service and administration and will be assisting clients with both pre and post travel queries, including amendments and changes and also adding any additional services to the booking both over the phone and by email. This role will be working on a small shift pattern Mon-Fri 9am-5.30pm with occasional 7pm finish and will include 1 weekends every 3/4 weeks
.
Within the role of Travel Customer Support Executive you will be responsible for:
-Answer and process queries from customers via phone, email, social media and web chat
-Liaise with customers for post-booking questions, assistance & customer service issues.
-Process and action where relevant, incoming emails from external suppliers
-Ensure bookings are loaded correctly across the booking systems supplier systems
Travel Customer Support Executive skills Required:
-MUST have experience working within a travel agency or travel company either in the role of travel agent, travel consultant, reservations consultant, or travel customer service consultant or have worked within customer services within a Travel environment ideally cruise but this is not essential
-Great attention to detail
-Confident checking over documents including invoices and tickets
-Excellent customer service skills
-Ability to prioritise a busy workload and work to deadlines
If you would like to apply for the position of Travel Customer Support Executive please contact Rachel on (phone number removed) and forward your up to date cv to (url removed)