HR & Office Manager is responsible for delivering efficient people management, HR compliance, and office operations. The role ensures a professional, compliant, and productive working environment while supporting business growth, project delivery, and employee engagement across office and field-based teams.
* Responsibilities
A. Human Resources (Core HR Delivery)
* Manage end-to-end employee lifecycle:
* Recruitment coordination (ads, interviews, onboarding)
* Contracts, variations, and offboarding
* Maintain and update HR systems (e.g., SAP SuccessFactors or equivalent)
* Oversee payroll inputs, benefits, expenses, and leave management
* Ensure compliance with:
* UK employment law
* Right to work checks
* GDPR and data handling policies
* Support performance management processes:
* Probation tracking
* Appraisals & KPI/IBT reviews (relevant to delivery roles)
* Coordinate company communications:
* Internal updates
* HR announcements
* Office policies
* Act as first point of contact for employee relations issues
* Manage disciplinary and grievance processes in line with company policy
B. Office Management
* Oversee day-to-day office operations:
* Facilities management (leases, utilities, maintenance)
* Office supplies, equipment, and access control
* Liaise with head of H&S and Manage health & safety compliance, including:
* Risk assessments
* Incident reporting
* Office compliance checks
* Coordinate with external suppliers:
* Cleaning, Office, utilities
* Liaising with directors
* Assisting with scheduling Internal governance meetings and high-level client meetings
* Group distributions and Meeting room bookings
* Organising team building activities
* Culture & Engagement
* Drive employee engagement initiatives
* Support wellbeing and inclusion programmes
* Coordinate company events, inductions, and training sessions
* Promote company values and culture across office and field teams
* Skills
Essential
* Proven experience in HR with CIPD qualified to level 5 or working towards
* Strong knowledge of UK employment legislation
* Experience managing HR systems (e.g., SuccessFactors or similar)
* Strong organisational and multitasking skills
* Excellent communication and stakeholder management
Desirable (Telecoms Environment)
* Experience in telecoms, engineering, or field service industry
* Understanding of:
* Contractor onboarding
* Multi-site operations
* Health & Safety requirements
* Working Conditions
* Hybrid working ( 3 days office + 2 days remote)
* Occasional travel to other sites or offices
* Interaction with both staff and partnership teams