Job title: Guest Services Manager Location: Ware Contract: Permanent Hours: 40 hours per week, Monday to Sunday Salary: £31,475 About the role: Join a collection of elegant countryside hotels, where exceptional service meets stunning surroundings, they’re looking for a Guest Services Manager to lead their front desk, elevate the guest experience, and inspire the Guest Services team. Key responsibilities: * Delivering a consistent guest experience across reception and front-of-house, with a visible presence to assist and support as needed * Keeping guest profiles up to date to help personalise future stays * Handling guest issues promptly and professionally, ensuring feedback is recorded and followed up by the team * Supporting, training, and overseeing reception staff to maintain service standards and smooth daily operations * Actively promoting hotel services, including upgrades and F&B offerings, to enhance the guest experience * Managing cash handling, key control, banking, and reconciliations in line with procedures * Monitoring outstanding accounts, credit limits, and processing necessary corrections or adjustments per policy * Allocating rooms with care to balance occupancy and reduce unnecessary wear on rooms and furnishings Candidate Requirements: * Proficient in front office management in luxury or high-end hotels * Experience using PMS systems (e.g., HART...